At SweepSlots, we are dedicated to safeguarding our players and advocating responsible social gameplay as a fundamental aspect of customer care and social responsibility.
We firmly believe that ensuring a safe and enjoyable experience on our platform, while staying vigilant of potential risks associated with online gaming when control is lost, is a shared responsibility between us and our valued customers. We encourage you to utilize the responsible social gameplay tools described below, which are at your disposal.
In order to guarantee an enjoyable and affordable gaming experience, we fully endorse responsible social gameplay and have established mechanisms to assist customers who wish to maintain control over their play. We reserve the right to unilaterally activate these measures, should our sole discretion deem it necessary.
INTRODUCTION This Responsible Social Gameplay Policy (RSG Policy) outlines the control tools, information, and resources accessible to registered players on SweepSlots. The terms defined in the SweepSlots Terms and Conditions hold the same meanings in this RSG Policy.
We maintain the right to update the RSG Policy at any time, and any revisions will be published on the platform, with immediate binding effect. When we make amendments that may restrict your existing rights or prove disadvantageous, we will notify you upon your next platform visit, and your acceptance of these changes will be required before continuing to play. If you do not agree with the modified RSG Policy, you must discontinue your use of the platform.
SWEEPSLOTS RSG PROGRAM The SweepSlots Responsible Social Gameplay Program (RSG Program) centers around our core principles, which provide our customers with the control tools, information, and support resources necessary to:
- Make informed decisions while gaming
- Prevent problematic gameplay on our platform
The RGC Program is tailored to accommodate individuals at any stage of their customer journey, from registration to redemption, and across all levels of gameplay. To achieve this, the RSG Program offers a variety of player education, control tools, and resources for professional assistance when required.
SweepSlots understands that creating a fun and affordable gaming environment is a shared responsibility, and ultimately, it is an individual choice to play. We do not offer counseling services or police customer behavior; rather, we focus on providing control tools, information, education, and support for informed decisions. Our well-trained staff are available to assist you in relation to your gameplay, providing information and control tools proactively.
Responsible Gaming Excerpt
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Taking a Break: Accessible through the "Contact" form, it allows you to take a short break from gameplay.
- Set Limits: You can set limits for yourself, but going to "My Account" - "RGC Options" - "Change Limits". From here you are able to set many different limits such as: Losses- wager- time on platform. These limits can be adjusted every 24 hours.
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Self-Exclusion: Accessible through the players " My Account" - " RGC Options" - " Exclude Account". Here you can set a time frame for your account to be disabled.
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Permanent Closure: Please contact customer support if you wish to permanently close your account. Note that if you would ever like your account enabled once again, you can always reach back out to support and request this.
SELF-ASSESSMENT If you suspect that your own or someone else's gameplay is becoming problematic, self-assessment questions are available.
SUPPORT ORGANIZATIONS For those whose gameplay may negatively impact their mental health, finances, or relationships, we encourage reaching out to the following help and support organizations:
- Counseling: Gaming Addicts Anonymous (GAA)
- Credit Counseling: Financial Counseling Association of America (FCAA), National Foundation for Credit Counseling (NFCC)
Please be aware that these organizations are independent support services and are not affiliated with SweepSlots. They do not provide customer support or dispute resolution services. For account-related matters or complaints, please contact us using the provided form.
EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY
- Principles of Gameplay
- Common Misconceptions
- Tips for Safe Gameplay
What is Problem Gameplay?
- Financial
- Family
- Employment
- Health
- Know the Signs
PLAYER PROTECTION POLICY Protection of the Vulnerable and Minors
At SweepSlots, the decision to play on our platform should always be your personal choice and responsibility. We do not recommend playing on our platform under certain circumstances, such as addiction or dependency treatment, being under the influence, facing financial difficulties, lacking an understanding of the games, or having mental health concerns. We also take measures to prevent underage gameplay.
We recommend restricting access to our platform if you share your device with individuals under the legal age of participation using filtering software such as Netnanny.com and Cybersitter.com.
By abiding by these guidelines and utilizing our responsible gaming tools, you can help ensure a safe and enjoyable gaming experience at SweepSlots.